Licensed Provider KPIs

Supply point transfer activity by Licensed Provider 2020-21 Q3

Transfers out

Transfers in

Market churn FY 2020-21

Number of transfers

% of Market SPIDs transferred

Overall performance score by Licensed Provider 2020-21 Q3

SPID share

Provision of transfer reads* by Licensed Provider 2020-21 Q3

*Includes estimate reads

Timeliness of transfer reads* by Licensed Provider (including estimates) 2020-21 Q3

*Includes estimate reads

Timeliness of cyclic meter reads by Licensed Provider 2020-21 Q3

Provision of Monthly Reads by Licensed Provider 2020-21

Provision of Biannual Meter Reads by Licensed Provider 2020-21

Wholesaler KPIs

Scottish Water overall performance 2020-21 Q3

Timeliness of meter and water SPID connections 2020-21 Q3

Timeliness of disconnections 2020-21 Q3

Timeliness of deregistrations

Overall timeliness of disconnections

Timely permanent disconnections

Timeliness of temporary disconnections and reconnections 2020-21 Q3

Timely temporary disconnections

Overall timely temporary disconnections and reconnections

Timely reconnections

Timeliness of Live RV updates 2020-21 Q3

Default Live RV updated within 8 months

Overall timeliness of Live RV updates

Timely update of Live RV