Licensed Provider KPIs

Supply point transfer activity by Licensed Provider 2021-22 Q3

Transfers out

Transfers in

Market churn FY 2021-22

Number of transfers

% of Market SPIDs transferred

Overall performance score by Licensed Provider 2021-22 Q3

SPID share

Provision of transfer reads* by Licensed Provider 2021-22 Q3

*Includes estimate reads

Timeliness of transfer reads* by Licensed Provider (including estimates) 2021-22 Q3

*Includes estimate reads

Timeliness of cyclic meter reads by Licensed Provider 2021-22 Q3

Provision of Monthly Reads by Licensed Provider 2021-22

Provision of Biannual Meter Reads by Licensed Provider 2021-22

Wholesaler KPIs

Scottish Water overall performance 2021-22 Q3

Timeliness of water and sewerage SPID connections 2021-22 Q3

Timeliness of disconnections 2021-22 Q3

Timeliness of temporary disconnections and reconnections 2021-22 Q3

Timely temporary disconnections

Overall timely temporary disconnections and reconnections

Timely reconnections

Timeliness of Live RV updates 2021-22 Q3

Default Live RV updated within 8 months

Overall timeliness of Live RV updates

Timely update of Live RV