Licensed Provider KPIs

Supply point transfer activity by Licensed Provider 2023-24 Q3

Transfers out

Transfers in

Market churn FY 2023-24

Number of transfers

% of Market SPIDs transferred

Overall performance score by Licensed Provider 2023-24 Q3

SPID share

Provision of transfer reads* by Licensed Provider 2023-24 Q3

Timeliness of transfer reads* by Licensed Provider (including estimates) 2023-24 Q3

Timeliness of cyclic meter reads by Licensed Provider 2023-24 Q3

Provision of Monthly Reads by Licensed Provider 2023-24

Provision of Biannual Meter Reads by Licensed Provider 2023-24

Wholesaler KPIs

Scottish Water overall performance 2023-24 Q3

Timeliness of water and sewerage SPID connections 2023-24 Q3

Timeliness of disconnections 2023-24 Q3

Timeliness of temporary disconnections and reconnections 2023-24 Q3

Timely temporary disconnections

Overall timely temporary disconnections and reconnections

Timely reconnections

Timeliness of Live RV updates 2023-24 Q3

Default Live RV updated within 8 months

Overall timeliness of Live RV updates

Timely update of Live RV