Our Mission

Our mission is to facilitate a reliable, secure and sustainable retail market for water and wastewater services at an affordable price, while exploiting developments in technology and market operations to improve service and meet the demands of our stakeholders. In doing this, we keep the customer and the environment at the heart of our thinking.

The 2019-21 Strategic Plan in brief

CMA Effectiveness
  • Market Code compliance
  • Cost effectiveness
  • Settlement accuracy
  • Undertake a Technology Review and a full Technology Refresh.
  • Undertake a competitive re-procurement following OJEU rules.
  • Enhance third-party assurance and audit.
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Participant effectiveness
  • Participant compliance
  • Enhance systems usability (for example, a mobile-friendly LVI).
  • Extend the scope and hours of CMA operation.
  • Offer systematization of bilateral transactions.
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Wider stakeholder interests
  • Stakeholder engagement
  • Improved customer outcomes
  • Environmental initiatives
  • Ethical employment
  • Share information with a Quarterly Member Update and promote dialogue with autumn participant meetings.
  • Develop Market Audit and Market Data analytics and reporting.
  • Publish Market performance data.
  • Promote diversity and inclusion.
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